Orders are processed same-day for all orders received by 5:00 p.m. CST, Monday through Friday for non-customized, in-stock merchandise.
Shipping rates are calculated by United States Postal Service. While your package may not arrive via USPS, we find the rates to be the most competitive in the industry. During sales or promotions, Free or Flat Rate Shipping may be offered and ships same or next business day for receipt within 4-6 business days. Saturdays, Sundays and holidays are not considered business days.
Expect an extended delivery date (typically 7-10 business days) when:
In the case of a backorder, all items are delayed until all items are available for shipment. Orders may be expedited or shipped as soon as products become available by request, but we cannot guarantee a delivery date.
To keep our costs as low as possible, we stock a very select inventory. Most of our orders require customization and are built and shipped directly from the manufacturer. Please be advised that while we do offer priority shipping (2nd day and Next Day), if the product is not in our inventory or is in a production cycle, the date of shipment will reflect when the product is available from our vendors.
You will recieve tracking information automatically in an email, or you can check your order status by clicking here.
Please notify us immediately if you receive a package damaged during the shipping process.
Due to an increased volume of last minute order change requests, we can no longer accommodate these requests without additional charges to cover our fees with our manufacturers. The policy change dictates a 10% service fee of the product value for any submitted change requests made 48 hours after order submission.
Changes subject to this fee can include, but are not limited to: color or optic changes, product changes or custom order cancellations.
Purchase Orders & Payments:
All Agency Purchase Orders require pre-authorization. If you do not wish to pre-authorize for purchase orders, a Credit Card is required. We use PayPal as our credit card vendor, but you do not have to be a PayPal member to check out using your credit card. They are simply our processing agent.
Payments are due at the reciept of invoice unless other arrangements have been made. Default terms are NET 15 for new accounts and may be increased with established order history. Payments will accrue a 2.5% late charge after each 30 days period following the invoice date.
Due to high instances of chargeback fraud, ALL INTERNATIONAL ORDERS REQUIRE PREAUTHORIZATION. There will be no exceptions. If you place an order and you are not pre-authorized, the transaction will be cancelled.
International shipments are available, however you should contact us prior to making an order to ensure that the item can be shipped internationally. Additionally, if we attempt shipment and the shipment fails do to an incorrect address or invalid delivery location, you will be held responsible for the additional re-shipment cost and any associated fees.
NOTICE: We DO NOT SHIP to parcel forwarding services, reshipping companies, or international courier services. NO EXCEPTIONS. Your order will be cancelled immediately upon reciept.