Our products all carry manufacturer warranties, which vary depending on products and manufacterers. While situations needing warranty service are rare, we are happy to assist you in coming to a solution to any technical problem you may have.
We can assist with technical support, or get you in touch with the manufacter technical support to answer any questions you may have during or after installation. If troubleshooting does not solve a technical problem, you may need to submit a claim for warranty service.
In most cases it is easier for you to directly contact the manufacterer for warranty claims. We are happy to assist in any way, but sometimes a middle man can make the proccess more complicated than necessary.
In the event that a product is defective, we will assist you in obtaining the appropriate warranty service to repair or replace the defective product.
Since the majority of orders are custom builds, we typically do not arbitrarily accept refunds unless there is prior authorization from the SirenWorld.com management team. Sales of custom build items are final. Any cancellation occurring after the product has been sent for production are subject to a 25% restocking fee. Any cancellation occurring after the product has shipped are subject to a 25% restocking fee and will be refunded less shipping costs. Defective, shipping damaged or misprinted items will be replaced at no charge. Once returned items are received they will be inspected and any refunds will be issued either electronically or by check issuance within 30 days.
If you need to return an item you ordered from SirenWorld.com, just call one of our Customer Support Team members at 877-557-9495 (toll free) to obtain a Return Authorization Number and return the item within 30 days of delivery. PLEASE NOTE, ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER that can only be obtained by contacting SirenWorld at 877-557-9495 or emailing us at sales@SirenWorld.com.
Keep the following return policies in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner’s individual return policy, which my vary from the SirenWorld policy, in which case, the Manufacturer-Partner’s policy prevails, and, (iii) we do not cover postage expense on returned items unless there are special circumstances which qualify for return postage covered by SirenWorld.
Custom manufactured products, unless defective, are not eligible for returns or refunds, but may be exchanged for in-store credit at the discretion of SirenWorld staff. Closeout, clearance or used products are also not eligible for refunds or returns and are sold as-is with no warranty implied.
To exchange an item, please return the item pursuant to the Return Authorization number and instructions you obtain from us, and place a new order on SirenWorld.com. All merchandise exchanges will be given in-store credit.
Defective or Incorrect Merchandise
All defective, incorrect or incomplete merchandise may be returned to SirenWorld after first obtaining a return authorization number from SirenWorld and meeting the return requirements under "Returns" above. SirenWorld will cover approved shipping for ground or priority USPS mail on the following qualified returns:
Defective Merchandise: Associated with Manufacturer defects only, including missing parts or direct accessories.
Incorrect Merchandise: If you received an item different than that which was described on the SirenWorld.com website or is the wrong size, color, or style than what you ordered, it may be returned.
Damaged Shipments / Merchandise
Should any merchandise arrive damaged, please retain all packing materials. Since all of our shipments are insured through UPS, FedEx or USPS, the shipping company may require evidence of the damage in order to pay any claim. Please call our Customer Support Team within 24 hours of receiving your package with damaged merchandise and we will instruct you on the next steps.
If the shipment arrives with heavy visible damage, DO NOT SIGN to accept the package. Contact SirenWorld immediately.
Missing or Refused Shipments
Please allow at least ten days for your package to arrive, and even more time depending on your location or if your product is custom manufactured. Please call our Customer Support Team at 877-557-9495 if you believe your package is missing and we will instruct you on the next steps.
Shipments that are refused by you (the purchaser) for any reason will be charged all shipping costs incurred in the transaction.
No refunds will be made for ground shipments that do not reach the purchaser within a given time frame for any reason, unless we determine the package qualifies as a missing shipment.
We cannot be held responsible for packages left on the premises due to special instructions left for our shipper.
You should expect to receive your refund within three to four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return (3 to 5 business days), and the time it takes your credit card company or bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.